We process most orders within 1–2 business days. Once dispatched, standard tracked delivery across Australia typically takes 3–7 business days. You'll receive a tracking link by email as soon as your parcel is on its way.

Yes. Every order over $75 AUD ships free with tracking, Australia-wide. Orders under $75 have a flat-rate delivery fee shown at checkout.

KAZIPAWS is proudly Australian-owned and operated from Sydney, NSW. We work with a curated network of trusted suppliers to keep our range fresh and prices fair. Every order ships tracked to your door with real support from our Australian team.

You'll receive a shipping confirmation email with a live tracking link once your order is dispatched. You can also view all your orders and tracking details anytime by logging into your account. Need help? Visit our Track Your Order page.

We offer a 30-day change-of-mind return on any unused item in its original packaging. Faulty, damaged, or incorrect items are covered under Australian Consumer Law — we'll replace or refund promptly. Simply email contact@kazipaws.com.au with your order number to get started.

Email us at contact@kazipaws.com.au with your order number and a brief note about the issue. We'll respond within 24 hours with next steps. Approved refunds are processed back to your original payment method within 5–10 business days.

We accept all major cards — Visa, Mastercard, and American Express — plus Apple Pay, Google Pay, PayPal, and Shop Pay. All payments are processed securely through Shopify Payments with SSL encryption.

Absolutely. KAZIPAWS never sees or stores your card details. All checkout data is encrypted and handled by Shopify Payments, a PCI-DSS Level 1 compliant provider — the same infrastructure used by thousands of trusted Australian retailers.

Please contact us within 12 hours of placing your order so we can update the details before it enters processing. Email contact@kazipaws.com.au or call 0475 852 478.

Every product listing includes a size guide with measurements in cm and typical breed recommendations. If you're between sizes we usually recommend sizing up. When in doubt, send us a photo or your pet's weight to contact@kazipaws.com.au and we'll help you pick.

Yes — proudly. KAZIPAWS is a Sydney-based, founder-run business (ABN 87896533418) shipping across Australia. When you shop with us you're supporting a local team, with Australian customer support seven days a week.

The fastest way is email: contact@kazipaws.com.au. You can also call us on 0475 852 478. We reply within 24 hours, seven days a week.