Refund policy
Thank you for shopping with KAZIPAWS. We want you and your pets to be completely happy with your purchase. If you're not satisfied, we're here to help.
30-Day Return Window You may request a return within 30 days of receiving your order. To be eligible, items must be unused, unwashed, and in their original packaging.
How to Request a Return Please do not return items directly to our supplier. Contact us first at contact@kazipaws.com.au with:
- Your order number
- Reason for return
- Photos of the item (if damaged or incorrect)
We will respond within 1–2 business days with return instructions and the correct return address.
Damaged or Incorrect Items If you received a damaged or wrong item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no cost to you.
Refunds Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.
Non-Returnable Items For hygiene reasons, the following items cannot be returned:
- Grooming tools and accessories (if opened)
- Pet food or treats
Return Shipping Costs
- Change of mind returns: customer pays return shipping
- Damaged, defective, or incorrect items: KAZIPAWS covers return shipping
Australian Consumer Law Our policy does not limit your rights under the Australian Consumer Law (ACL). If a product has a major fault, you are entitled to a replacement, repair, or refund.
Contact Us 📧 contact@kazipaws.com.au 🌐 www.kazipaws.com.au
